Help centre
How can we help?
Internet down?Everything at the front desk and the bar keeps working. Read what waits, and what happens when you are back online.
Getting started
- Getting started with a hotel or guesthouseFrom an empty account to your first checked-in guest, in the order that saves the most time.
- Getting started with a restaurant or barSet up outlets, tables and your menu so staff can take their first order.
- Add staff and choose their rolesWho can do what, and how to give one person more than one job.
- Simple or Full setupWhat changes between the two, and what never does.
Front desk (Lodge)
- Check a guest inFrom the room board to a checked-in guest with an open bill, in four taps or fewer.
- Check a guest outSettle the bill, free the room and send housekeeping, including when the guest still owes money.
- What the night audit doesThe automatic end-of-day run that posts room charges and moves the date forward.
Bar and restaurant (Counter)
- Charge a bar or restaurant bill to a roomPut a guest’s food and drink on their room bill so they settle everything at check-out.
- Voids, discounts and the manager PINWhich actions need a manager, what gets recorded, and why nothing can be deleted.
- Open and close a shiftStart with a float, finish by counting cash, and see the difference recorded.
Owners (Watch)
- Get the daily report on WhatsAppWhat the owner’s daily summary shows, and how to change when it arrives.
Payments
- How payments reach your bank accountPayment setup, what it costs, and where to see every naira.
Working offline
- What happens when the internet goes downWhat keeps working, what waits, and what happens when the connection comes back.
Cannot find what you need?
Email hello@innix.africa and a person will answer.