Terms of service

These terms apply between Innix Technologies Limited (“Innix”) and the business that signs up to use Innix (“you”). If you are signing up for a business, you confirm you are allowed to accept these terms for it.

The service

Innix provides software for running hotels, bars and restaurants: Innix Lodge, Innix Counter and Innix Watch, on the plan you choose. We may improve and change the service. We will not remove a feature you rely on without reasonable notice.

Your account

You are responsible for who you give access to and for keeping sign-in details and PINs private. Tell us straight away if you think your account has been misused.

Fees and billing

• Plans are billed monthly, in advance, at the prices shown when you subscribe, plus VAT.
• Adding or removing rooms or outlets changes the price from the day you make the change.
• Trials end on the date shown in the app and then become a paid plan unless you cancel.
• If a payment fails, we retry and tell you. After a grace period your account becomes read-only until the invoice is paid. You will always be able to check out guests and record payments.
• We will give at least 30 days’ notice of any price change.

Payments from your guests

Payments your guests make through Innix are processed by Paystack and settle directly to your bank account. Innix is not a bank and does not hold your money. A platform fee, shown on the pricing page, is deducted from those payments at settlement. Before payments are switched on you must complete business verification.

Your data

Your data belongs to you. We process it only to provide the service, as set out in our data processing agreement and privacy policy. You can export your data at any time, and for 30 days after your subscription ends.

Acceptable use

Do not use Innix to break the law, to record data you have no right to hold, or to try to access other customers’ data or disrupt the service.

Availability

We aim for the service to be available 99.5% of the time and schedule maintenance outside busy hours where we can. The front desk and bar keep working offline during an outage, and catch up when the connection returns.

Liability

We take care to run Innix well, but we cannot promise it will be free of every fault. To the extent the law allows, our total liability in any 12 months is limited to the fees you paid us in that period, and we are not liable for indirect losses such as lost profit. Nothing in these terms limits liability that cannot legally be limited.

Ending the agreement

You can cancel at the end of any billing month. We can end the agreement if you seriously breach these terms and do not put it right within 14 days of our notice.

Law

These terms are governed by the laws of the Federal Republic of Nigeria.

Contact

Innix Technologies Limited. Email hello@innix.africa.