Bookings, check-in and guest bills on one screen.
Lodge runs the front desk: reservations, check-in and check-out, the guest’s bill and housekeeping. Charges from the bar and restaurant land on the room bill as they happen, and the desk keeps working when the internet drops.
The Lodge room board: sixteen rooms by floor, twelve occupied, two being cleaned, one out of service and one arrival due. Room 204’s bill is open beside it, including a ₦6,000 pool bar charge that came straight from Counter.
Organised by the job in front of you
Take bookings
- Record bookings from walk-ins, phone, WhatsApp, Booking.com, Expedia, Hotels.ng, agents and corporate clients, with the source kept on each one.
- A room cannot be booked twice for the same night. The database refuses it, not just the screen.
- See arrivals, stays and departures on a 7, 14 or 30-day chart.
- Returning guests are recognised by phone number, with their stay history.
- Bring your existing bookings and guest list with you when you start.
Check guests in and out
- The room board shows every room as available, occupied, being cleaned or out of service.
- Check a guest in from the room board in four taps or fewer.
- Photograph the guest’s ID with the device camera. It is stored encrypted and deleted 90 days after departure by default.
- Checking out a guest who still owes money needs a manager’s PIN, and it is recorded.
- Move a guest to another room mid-stay. The bill moves with them.
Keep the bill right
- Room charges and tax post every night automatically.
- Food and drink charged to a room in Innix Counter appear on the guest’s bill straight away. It is one system, not two joined together.
- Take part payments. The balance is always on screen.
- Split a bill in two, for example when a company pays for the room and the guest pays for the bar.
- Send receipts and invoices as PDFs on WhatsApp.
- Removing or changing a charge needs a manager’s PIN and a reason.
Get paid
- Record every payment however it was taken: cash, transfer, your own POS terminal, card or OTA prepayment. The owner’s figures are only right if every naira is in them.
- Send a payment link by WhatsApp or SMS. The money settles straight into your own bank account through Paystack.
Keep rooms ready
- Checking a guest out creates a cleaning task for the room automatically.
- Housekeeping staff mark rooms clean from their own phones.
On the roadmap, not in the product yet
We list these so you can plan around them. We do not sell them until they work.
- PlannedChannel manager: rates and availability kept in step on Booking.com, Expedia, Agoda and Airbnb, plus Hotels.ng and Jumia Travel.
- PlannedA booking page for your own website, with card, transfer and USSD checkout.
- PlannedA WhatsApp assistant that answers guests under your property’s name, quotes live rates and takes bookings.
- PlannedGuest messages: confirmation, before arrival, during the stay and a review request after.
- PlannedCorporate and travel-agent accounts with credit limits and monthly statements.
Works with
- PaystackPayment links and card payments, settled to your bank accountReady
- WhatsAppReceipts, payment links and the daily reportReady
- SMSUsed when a WhatsApp message cannot be deliveredReady
- Booking.com, Expedia, Agoda, AirbnbTwo-way rates and availability through a certified partnerPlanned
- Hotels.ng and Jumia TravelDirect connectionPlanned
Questions
Does it work when the internet goes down?
Yes. Everything keeps working offline and the screen shows how many actions are waiting. When the connection comes back they are sent in order, and nothing is lost or recorded twice. It is tested with eight hours offline and a hundred waiting actions.
Do I need to buy special hardware?
No. Innix runs in the browser on an Android phone or tablet (Android 9 or newer), a Windows computer, or an iPhone or iPad, and can be installed like an app. It is tested on entry-level Android phones, not only on laptops.
Does it connect to Booking.com today?
Not yet. Today you record OTA bookings in Lodge so the room board and the owner’s figures are complete. Two-way sync with Booking.com, Expedia, Agoda and Airbnb is planned.
We are a small guesthouse. Is it too much for us?
No. Choose the Simple setup and Lodge hides steps a small team does not need, such as opening and closing shifts. Everything is still recorded the same way, so you can switch to the full setup later without losing anything.
Where is our data kept?
On Amazon Web Services in Cape Town, encrypted. Each property can only ever see its own records. The security page has the details.
Works with the rest of Innix
See your first day on Innix
A thirty-minute call on WhatsApp, by phone or in person. Bring your room count and your menu, and we will show you your property running on Innix.