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Check a guest out

Settle the bill, free the room and send housekeeping, including when the guest still owes money.

Updated 26 September 2026

  1. Open the guest’s bill from the room board.
  2. Check the balance. Record any payment with Record payment and choose how they paid: cash, transfer, POS terminal or card.
  3. Tap Check out.

The room turns Cleaning and a cleaning task is created for housekeeping automatically. You can send the receipt to the guest on WhatsApp as a PDF.

When the guest still owes money

Checking out with a balance needs a manager’s PIN and a reason, for example “company account, invoice to follow”. The reason and the manager’s name are recorded, and the balance shows in the owner’s report until it is paid.

Changing a charge before check-out

To remove or change a charge that is already on the bill, tap it and choose Void or Adjust. This also needs a manager’s PIN and a reason. The original line is kept in the record. See Voids, discounts and the manager PIN.